Should I backup my password?
Absolutely!  A couple of different back ups in different formats and locations is even better, provided only you have access to them. 
Tue, 11 Dec, 2018 at 12:47 PM
I lost my password. Please recover it!
Unfortunately, there is no way to recover your password with a cloud account. You are given a computer-generated 45 character password when you create you...
Tue, 11 Dec, 2018 at 12:47 PM
How to restore wallet with .bin or with brainkey?
 To restore your local wallet open the CryptoBridge app, click on settings-> restore and choose your .bin file, or manually type in the brainkey. You wi...
Tue, 11 Dec, 2018 at 12:53 PM
I have my password but I cannot log in. How can I log in?
If you use a local wallet, try to restore from your backup (.bin file). If you use a cloud wallet, enter your username and password manually (don’t use th...
Tue, 11 Dec, 2018 at 12:54 PM
I wrote down my password that I got from the permissions page, but I cannot log in with that password. Why?
It is very possible that you have written down your public key instead of your password. Your public key is NOT your password.   If you created a cloud wa...
Tue, 18 Dec, 2018 at 6:46 PM
Can I change my password?
For a cloud wallet there is no way to change your password, so make sure you record your generated 45 character password when you create your cloud account....
Thu, 15 Mar, 2018 at 6:43 AM